Frontdesk Agent - Holiday Jones

Bedderman Lodging is the Chicago-based pioneer of alternative lodging and hyper-local hospitality. We operate three distinct properties in Chicago including Urban Holiday Lofts, Holiday Jones, FieldHouse Jones, and our first luxury boutique property, The Wheelhouse Hotel, is set to open this spring in Chicago's Wrigleyville neighborhood. While our company is small yet growing rapidly, our flexible room types and accommodations, innovative bed arrangements, first-of-their-kind vacation lofts, bespoke communal spaces, local food and drink, and stimulating art, provide a competitive edge among others in the industry and prove to disrupt the travel space.

Holiday Jones
The second alternative lodging property from the Bedderman Lodging team, Holiday Jones opened its doors in Wicker Park in 2013. Steps away from the city’s sights but miles away from ordinary, Holiday Jones provides all the essentials to ensure a comfortable and cool stay in the Second City second to none. With an unbeatable location and easy access to Chicago’s “L” train, Holiday Jones offers travelers a stimulating and collaborative place to stay. Additionally, our 5411 Empanada Cafe on the ground level allows guests to mix and mingle with both international travelers and locals alike.

Position Responsibilities

As a Front Desk Agent, your responsibilities might include, but are not limited to, the following:
Greeting guests and completing the check-in steps. These include confirming guest booking is correct, collecting/processing credit card and cash payments, coding electronic keys, reviewing hostel policies, showing guests to their rooms, assisting with luggage as needed, and updating booking in front desk system.
Assisting guests with check-out by confirming bill is paid in full, collecting keys, storing luggage as needed, and updating booking.
Conversing with guests in a friendly manner, answering guest questions, and providing directions and/or recommendations on popular sites, restaurants, and general things to do and see in Chicago.
Answering phone inquiries and processing phone reservations through our website.
Monitoring front desk email inbox and responding to guest questions or forwarding to proper department.
Handling guest concerns or complaints and contacting manager as necessary.
Ensuring room statuses are accurate for housekeeping purposes.
Making regular rounds during your shift to ensure that common seating areas, kitchen, and washrooms are clean and neat. At the hostels, light housekeeping duties are required as necessary including emptying trash bins, loading/unloading washer and dryer, loading/unloading dishwasher, washing some dishes by hand, general tidying up, and ensuring paper products are in stock in kitchen and washrooms.
Communicating important information or events from your shift to the relieving Frontdesk Agent and providing written summary in internal system.
Other duties as assigned.

Applicant Qualifications

The ideal candidate for this position would be:
Friendly
Service-oriented
Punctual
Confident
Hardworking
Hospitable
Flexible in duties assigned
A multi-tasker
A problem-solver
Detail-oriented
Able to work independently and without supervision
Able to communicate effectively and patiently with international guests (multi-language fluency a major plus!)
Knowledgeable about Chicago and neighborhood events, restaurants, bars, attractions, sites, and transportation
Computer literate and able to learn front desk programs
High school graduate; some college or college degree preferred
Able to climb stairs and lift up to 50 pounds
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. We are unable to sponsor applicants for visas.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. We are unable to sponsor applicants for visas.

Pay, Schedule, and Location

All applicants must be available for 2-5 shifts per week. Shifts are 7am to 3:30pm and 3pm tp 11:30pm.

As we are in the hospitality market, it is expected that all applicants be regularly available for scheduled work on weekends and holidays. Schedules are made up to a month in advance, and requested days off are granted according to business needs. Compensation is hourly; starting rate is $13 per hour.

Holiday Jones is located at 1659 W. Division Street. Parking is not available onsite, and neighborhood parking is limited; we suggest the use of public transportation.

Job Application

  • Accepted file types: pdf, doc, docx, tct.
  • Accepted file types: pdf, doc, docx, txt.