Frontdesk Agent - FieldHouse Jones

Bedderman Lodging is the Chicago-based pioneer of alternative lodging and hyper-local hospitality. We operate three distinct properties in Chicago including Urban Holiday Lofts, Holiday Jones, FieldHouse Jones, and our first luxury boutique property, The Wheelhouse Hotel, is set to open this spring in Chicago's Wrigleyville neighborhood. While our company is small yet growing rapidly, our flexible room types and accommodations, innovative bed arrangements, first-of-their-kind vacation lofts, bespoke communal spaces, local food and drink, and stimulating art, provide a competitive edge among others in the industry and prove to disrupt the travel space.

In Spring 2017, FieldHouse Jones opened its doors to visiting tourists and locals alike at 312 W. Chestnut in the River North neighborhood of Chicago. The third neighborhood lodging concept from the Bedderman Lodging team, FieldHouse Jones is inspired by Chicago’s many field houses throughout the city’s diverse neighborhoods which provide a place for the local community to come together. Housed within the 11-story long, historic Borden Dairy Depot, and overlooking a lush private park in a once secret, but now bustling, warehouse district, FieldHouse Jones sits smack dab in the middle of Chicago’s premier Gold Coast, River North and Old Town neighborhoods. FieldHouse Jones provides an urban oasis for guests looking for a hyper-local way to stay in the Windy City. With a nod to sports nostalgia felt throughout the property, accented with artistic elements and vintage finds, FieldHouse Jones lends a local lodge ideal for large groups, international individuals, transient travelers, and families both big and small.

We are searching for individuals that are looking for more than just another job! ​Frontdesk Agents are able to directly impact not only our guests’ impressions of the hotel, but their perception of the entire city of Chicago. ​We consider ​our staff to be one of our most important amenities as we are always willing to provide recommendations, directions, or just a friendly smile to our guests 🙂

Position Responsibilities

As a Frontdesk Agent, your responsibilities might include, but are not limited to, the following:
● Greeting guests and completing the check-in steps. These include confirming guest booking is
correct, collecting/processing credit card and cash payments, coding electronic keys, reviewing property policies, showing guests to their rooms, assisting with luggage as needed, and updating booking in frontdesk system.
● Assisting guests with check-out by confirming bill is paid in full, collecting keys, storing luggage as needed, and updating booking.
● Conversing with guests in a friendly manner, answering guest questions, and providing directions and/or recommendations on popular sites, restaurants, and general things to do and see in Chicago.
● Answering phone inquiries and processing phone reservations through our website.
● Monitoring frontdesk email inbox and responding to guest questions or forwarding to proper
department.
● Handling guest concerns or complaints and involving manager as necessary.
● Ensuring daily housekeeping forecast is accurate by indicating rooms to be cleaned due to
check-out and rooms to be readied for check-in.
● Making regular rounds during your shift to ensure that common areas, kitchen, and washrooms are clean and neat. Light cleaning duties may be required as necessary including emptying trash bins, general tidying up, wiping surfaces, and ensuring paper products are in stock in washrooms.
● Communicating important information or events from your shift to the relieving Frontdesk Agent and providing written summary in internal system.
● Assist with private events; duties would vary based upon the event.
● Other duties as assigned.

Applicant Qualifications

Candidates for this position must be:
● Friendly
● Service-oriented
● Punctual
● Reliable
● Confident
● Hardworking
● Hospitable
● Flexible in duties assigned
● A multi-tasker
● A problem-solver
● Detail-oriented
● Able to work independently and without supervision
● Able to communicate effectively and patiently with international guests (multi-language fluency
a major plus!)
● Knowledgeable about Chicago/neighborhood events, restaurants, bars, attractions, sites, and
transportation
● Computer literate and able to learn front desk programs
● High school graduate; some college or college degree preferred
● Able to climb stairs and lift up to 50 pounds

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. We are unable to sponsor applicants for visas.

Pay, Schedule, and Location

This position is located at FieldHouse Jones at 312 W. Chestnut St., Chicago, IL, 60610. Shifts are designated as: Morning 7am-3:20pm, Evening 3pm-11:20pm, Swing 9:30am-6pm, and Overnight 11pm-7:20am.

Frontdesk Agents may also be scheduled to assist with private events as they are booked.

As we are in the hospitality market, it is expected that all applicants are regularly available for scheduled shifts on weekends and holidays. Schedules are made up to a month in advance, and requested days off are granted according to business needs. Compensation is hourly; starting rate is between $11.50 and $12.50 per hour, based upon experience.

Job Application

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  • Accepted file types: pdf, doc, docx, txt.